Return & Refund Policy

1. Return Eligibility

You may request a return if you receive a damaged, defective, incorrect product, or if the item received is significantly different from your order.

• Return request must be made within 48 hours of delivery.
• Product must be unused and in original condition.
• Original packaging and tags must be preserved.
• Photos or videos may be required for verification.

2. Non-Returnable Products

• Opened Attar Bottles
• Opened Perfumes
• Used Jubbahs
• Products damaged by customer misuse
• Clearance or discounted items (unless defective)

3. Exchange Policy

Customers may request an exchange for:

• Wrong Size
• Wrong Color
• Wrong Product
• Manufacturing Defect

Exchanges are subject to stock availability.

4. Return Process

5. Refund Policy

• Refunds are processed after product inspection.
• Approved refunds are completed within 7-10 business days.
• Refunds may be sent via bKash, Nagad, Rocket or Bank Transfer.
• Shipping fees are generally non-refundable.

6. Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may no longer be possible and standard return procedures will apply.